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Return Policy

DSM Electro Return Policy

At DSM Online, We Strive To Provide High-Quality Electronic Components To Our Customers. To Ensure Clarity, Please Review Our Return Policy Below :

1. No Payment Refunds : We Do Not Provide Refunds For Any Payments Made. Once A Purchase Is Completed, The Payment Is Considered Final.

2. Product Exchange : If You Receive A Defective Or Damaged Product, You May Request An Exchange. All Exchange Requests Must Be Made Within 7 Days Of Receiving The Product. While Unboxing Kindly Make Video At A Time.

  • The Product Must Be Unused, In Its Original Packaging, And In The Same Condition As When You Received It.
  • Proof Of Purchase (Invoice Or Receipt) Is Required For Any Exchange.

While Unboxing The Product, Make A Video Of It So That If Any Of Your Products Is Damaged Or Changed, You Can Give That Video To The Seller And Ask For The Amount Return. Without The Unboxing Video, You Will Not Get The Amount Return.

1. Non-Returnable Items : The Following Items Are Not Eligible For Exchange:

  • Products Damaged Due To Customer Mishandling.
  • Items That Have Been Customized Or Altered.

2. Shipping Costs : Customers Are Responsible For Any Shipping Costs Associated With Returning The Item For Exchange.

3. Processing Time : Upon Receiving Your Item, We Will Inspect It And Notify You Of The Approval Or Rejection Of Your Exchange Request. The Exchange Process Typically Takes 5-7 Business Days From The Time We Receive The Returned Item

1. Shipping Areas

We currently ship across India to all major cities and towns. For remote locations, delivery timelines may vary. International shipping is not available at this time.

2. Shipping Charges

  • Standard Shipping: Flat rate of ₹50 for orders below ₹1,000.
  • Free Shipping: For orders above ₹1,000.
  • Additional charges may apply for bulk or oversized items.

3. Delivery Time

  • Standard Delivery: 5–7 business days from the date of dispatch.
  • Express Delivery (if available): 2–3 business days at an additional cost.
  • Orders are processed and shipped within 1–2 business days after payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive an email and SMS with the tracking details. You can track your package on our website using your order ID.

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